Refund policy

Return & Refund Policy

At South Sell, we want you to be completely satisfied with your purchase. If you need to return an item, we're here to help.

1. Returns & Eligibility

Return Window: You have 14 days from the date you receive your order to request a return.

Condition: Items must be unused, in their original condition, and in the original packaging with all accessories, manuals, and tags included.

Non-Returnable Items: Opened software, consumable goods, or items damaged due to misuse.

2. How to Start a Return

Contact our support Southsell594gmail.com with your order number and the reason for the return.

Once approved, we will provide you with the return address and instructions for returning your parcel.

Return Shipping: Customers are responsible for return courier costs, unless the item arrived damaged or incorrect.

3. Refunds & Processing

Inspection: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Payout: Approved refunds will be processed back to your original payment method within 5–7 business days.

Shipping Fees: Original shipping costs are non-refundable unless the return is due to a defect or our mistake.

4. Damaged or Defective Items

If your item arrives defective or damaged during transit, please notify us within 48 hours of delivery with photographs of the product and packaging. We will arrange a free exchange or full refund.

5. Customer Support

For any return or refund inquiries, reach out to us:

Email: Southsell594gmail.com 

Hours: Monday – Friday, 8:00 AM – 5:00 PM